Looking for Jobs in ECI? If Yes, here you will get complete details about ECI Careers 2023 & ECI Salary Details and ECI Bangalore Recruitment Process 2023 are mentioned below
About the Company: ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.
Company: ECI
Website: ECI
Job Profile: Associate Network Engineer
Degree Needed: B.E/B.Tech/M.E/M.Tech
Passout Year: 2020/2021/2022
Work Location: Hyderabad, Bangalore, Indore
Nissan Salary: Best In Industry
Experience Level: 0 – 2 Years
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Requirements for ECI Careers 2023:
- BA/BS degree in computer science, business or 0-2 years related field
- Exceptional written and oral communication skills
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Highly self-motivated and directed with excellent interpersonal skills
- Strong problem solving and troubleshooting skills required: Ability to identify and analyze network quality and operational processes and then drive corrective / preventative action plans.
- Strong documentation skills
- Ability to absorb and retain information quickly
- Highly self-motivated and directed
- Sharp attention to detail
- Outstanding client/customer services skills
- Ability to effectively prioritize and execute tasks in a high-pressure environment
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Bonus points if you have:
- CCENT or CCNA
- Cisco, TCP/IP knowledge and knowledge of routing and switching
What you will do:
- Network monitoring and utilization reporting
- Create tickets using ticketing procedures and follow escalation procedures
- Handle direct customer calls and raise tickets
- Incident validation – Alarm verification (i.e. log into devices once an alarm is received to ensure it’s not a false positive)
- Collect vital stats on each device (differs by device) and provide reporting
- Troubleshooting of LAN/WAN issues including switching, routing VLAN, trunking
- Open cases with 3rd party vendors (ISP, Cisco TAC, Palo Alto)
- Ticket follow up
- Coordinate with ISPs and vendors on bandwidth and hardware issues
- Perform upgrades and maintenance of network devices
- Escalate to Senior engineers
- To continuously improve on their knowledge around information security as it relates to their job and identifying and preventing phishing attempts
- Participates in scheduled Support and Product Team meetings
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