Dell Recruitment 2021 for Freshers Hiring as Technical Support of Any Degree Graduate
Dell Recruitment 2021 for Freshers: Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We believe in working together to build a brighter future, celebrating the entrepreneurial spirit that lives inside us all, and marrying innovation with action. Dell is proud to offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.
Wikipedia: Dell Wiki
Job Profile: Technical Support Engineer
Degree Needed: B.E/B.Tech/M.E/M.Tech
Passout Year: 2018/2019/2020
Work Location: Bangalore
Experience Level: 0 – 2 Years
Salary: As Per IT Standards
Jobs By Location And Passout Year:
|2015 Batch||2018 Batch||2021 Batch|
|2016 Batch||2019 Batch||2022 Batch|
|2017 Batch||2020 Batch||2023 Batch|
- Excellent communications skills, First-rate customer focus, phone etiquette and work ethic
- Graduate Fresher to 4 years of relevant work experience required
- Undergrad with 1 year of relevant work experience required
- Should be willing to work in shifts in a 24 x7 work environment
- Ability to handle stressful situations.
- Good Knowledge of PC Hardware/Software for desktop & portable systems
- Any relevant Certification/Qualification.
- Provide first level Support on Dell supplied products and/or peripherals, Assign incidents in line with documented guidelines and procedures
- Demonstrate good judgment in analyzing information to make routine decisions, handle inbound calls, emails, and web interface to support existing and new customers.
- Learn Dell Technologies products & services and should be able to identify how these products and services align to customer needs.
- Be compliant and adhere to process design as per the management decision, Cooperate and collaborate with colleagues, cross- functionally, to support the technical solution process.
- Clearly and concisely log and track details of solutions provided to resolve customer issues while maintaining and updating customer database
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