Dell Careers For Freshers 2020 Walk In Drive Hiring As Technical Support Technician of Any Degree Graduates
Dell Careers For Freshers 2020: Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We believe in working together to build a brighter future, celebrating the entrepreneurial spirit that lives inside us all, and marrying innovation with action. Dell is proud to offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.
Wikipedia: Dell Wiki
Job Profile: Technical Support Technician
Work Location: Gurgaon
Exp Needed: Freshers & Experienced
Passout Year: 2018/2019
Degree Needed: B.E/B.Tech
Date: 10 & 11 February 2020
Latest Upcoming off Campus Drive: Apply ASAP
- Education: Any relevant Certification/Technical Qualification
- 0 to 1 year of relevant work experience required.
- Good Knowledge of PC Hardware/Software for desktop & portable systems
- Undergrad with 1 year of International Call Center Voice experience preferred
- Should be willing to work in shifts in a 24 x7 work environment
- Should be residing within Transport Boundaries
- Excellent telephone soft skills & thorough telephone functional skills
- Ability to handle stressful situations.
- Ability to deal professionally with irate customers.
- Responsible for providing telephone support for customers on operation or maintenance of Dell products.
- Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
- Responsible for Out of warranty and In warranty solution sales.
- Performs work in accordance to standardized policies and procedures.
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
- Documents problems in the support solution database for diagnostics and solution implementation.
- Ensure proper escalation procedures are followed.
- Responsible for customer satisfaction through effective handling of customer problems.
- Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.
How to Apply:
All interested and eligible candidates can attend the walk-in drive at the following venue on 10 & 11 February 2020.
Dell International Services,
Vipul Tech Square, Sector – 43,
Near Sector 42-43 rapid metro station,
Gurgaon – 122002
Contact Person: Abhishek Sharma
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