Crediwatch Careers 2022 Hiring Freshers as Intern of Any Degree Graduate

Crediwatch Careers 2022 Hiring Freshers as Intern of Any Degree Graduate

Crediwatch Careers 2022: Crediwatch is a ‘Data Insights-as-a-service’ company that provides lenders, businesses with actionable credit intelligence on private entities they need to improve trust and increase their lending and trading activity. Crediwatch does this with no human intervention by deploying the latest practical AI and technology tools that provide the most reliable comprehensive real-time inputs.

Company Name: Crediwatch

Website: Crediwatch

Job Profile: Intern

Degree Needed: B.E/B.Tech

Batch Eligible: 2021/2022/2023

Work Location: Bangalore

Experience Level: 0 – 2 Years

Jobs By Location And Passout Year:

Requirements:

• Willing to work in a flexible working environment. 
• Excellent Customer Service Orientation
• Expertise working with MS Office tools. 
• Ability to learn and articulate software-related and technical concepts

Skills:

• Strong active listening skills and excellent written and oral communications skills
• Ability to multitask in a fast-paced environment
• Strong attention to detail when communicating with customers (verbal & written)
• Ability to empathize with customers and convey confidence
• Strong documentation skills
• Business and customer understanding
• Problem solving capability
• Ability to honour deadlines
• A proactive approach to support
• Emotional maturity to handle difficult situations

Roles and Responsibilities:

• First and all subsequent contact to customer
• 9*5 support via phone, email, and online platforms such as Teams, Zoom, Google Meet
• Basic Level 1 troubleshooting, redirect to L2/L3 as required
• Search product documents to verify if reported problems are already known issues with a defined resolution plan
• Impact analysis with accurate classification of reported issues to ensure appropriate prioritization
• Assisting in qualification/replication of the reported issue in an appropriate customer environment
• Information gathering to ensure complete availability of details required for root cause analysis
• Problem routing/escalation to second/third level support or third parties where required
• Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status.
• Gather the required information, Document solutions and create a knowledge repository to best handle customer inquiries. 
• Bring new ideas for innovation and automation excellence into the Support team.
• Manage customer expectations regarding estimated response times for issue resolution.
• Respond to tickets, answering all customer concerns
• Collect prompt and accurate feedback from customers
• Be responsible for presentation and analysis of important support metrics including average response time, first call resolution, customer satisfaction rating and net promoter score.

Apply Link: Click here

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