Cognizant Campus Hiring 2024 Hiring Trainee Junior Data Analyst| Apply Now
About Cognizant:
Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world.
Company Name: Cognizant Technology Solutions Corporation
Official Website: Cognizant
Wikipedia: Cognizant wiki
Job Profile: Junior Data Analyst
Qualifications: Graduate/Post Graduate
Eligible Batch: 2020/2021/2022/2023/2024
Job Location: Kolkata, India
Salary: Best In Industry
Experience Level: 0 – 4 Years
Job Summary:
We are seeking a Process Executive-CDM/PV with 0 to 4 years of experience to join our dynamic team. The ideal candidate will possess strong technical skills in Generative AI and MS Excel along with domain expertise in Customer Management and Complaint Management within the Life Sciences sector. This hybrid role involves rotational shifts and offers an opportunity to contribute significantly to our customer service excellence initiatives.
Qualifications:
- Possess strong technical skills in Generative AI and MS Excel.
- Demonstrate expertise in customer management within the Life Sciences sector.
- Exhibit proficiency in handling customer complaints and ensuring timely resolution.
- Show ability to analyze and report on customer data using MS Excel.
- Display excellent communication and interpersonal skills.
- Have a proactive approach to problem-solving and process improvement.
- Be adaptable to rotational shifts and a hybrid work model.
- Maintain a high level of professionalism and confidentiality.
- Demonstrate a commitment to continuous learning and development.
- Show ability to collaborate effectively with cross-functional teams.
- Exhibit strong organizational and time management skills.
- Have a customer-centric mindset and a passion for delivering excellent service.
- Be detail-oriented and capable of managing multiple tasks simultaneously.
Certifications Required:
- Certified Customer Service Professional (CCSP) Microsoft Office Specialist (MOS) in Excel AI for Everyone by Coursera
Responsibilities:
- Oversee the management of customer data and ensure its accuracy and integrity.
- Provide support in the implementation and maintenance of Generative AI tools to enhance customer management processes.
- Utilize MS Excel to analyze and report on customer data identifying trends and areas for improvement.
- Handle customer complaints efficiently ensuring timely resolution and maintaining high levels of customer satisfaction.
- Collaborate with cross-functional teams to develop and implement strategies for improving customer service.
- Monitor and evaluate the effectiveness of customer management processes and suggest enhancements.
- Assist in the preparation of documentation and reports related to customer management and complaint handling.
- Ensure compliance with industry regulations and company policies in all customer management activities.
- Participate in training sessions to stay updated on the latest tools and techniques in Generative AI and customer management.
- Support the development of best practices for customer management and complaint handling within the team.
- Contribute to the continuous improvement of processes by providing feedback and suggestions.
- Engage with customers to understand their needs and provide tailored solutions.
- Maintain a high level of professionalism and confidentiality in all interactions with customers and team members.
How to Apply for Cognizant Campus Hiring 2024:
Interested and eligible candidates can apply for the Cognizant Campus Hiring 2024 online via the provided link.
Apply Now: Link
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