Ciena Mega Recruitment 2020 Off Campus Drive Hiring Freshers As Associates of Any Degree Graduates

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Ciena Mega Recruitment 2020
Ciena Mega Recruitment 2020

Ciena Mega Recruitment 2020 Off Campus Drive Hiring Freshers As Associates of Any Degree Graduates

Ciena Mega Recruitment 2020: Ciena Corporation is a United States-based global supplier of telecommunications networking equipment, software, and services. The company was founded in 1992 and is headquartered in Hanover, Maryland.

Ciena Mega Recruitment 2020

Company Name: Ciena

Website: Ciena

Wikipedia: Ciena Wiki

Job Profile: Associate, Global Technical Support

Qualification: B.E/B.Tech/B.Sc/BCA

Passout Batch: 2018/2019/2020

Work Location: Gurgaon

Salary: Best In Industry

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Candidate Profile for Ciena Mega Recruitment:

  • Proficiency with various ‘office’ software applications including Microsoft Outlook, Microsoft Word, and Excel
  • Ability to  analyze, troubleshoot and resolve problems
  • Motivated self-starter with excellent time management skills and an ability to work from broad guidelines with minimal supervision
  • An understanding of transport and switching systems for telecommunications applications and Optical Networking
  •  Familiar with various types of test equipment for optical and protocol testing
  • System-level troubleshooting on fibre optic telecommunications transport and switching equipment.
  • Good foundation knowledge of OTN, SONET/SDH/DWDM and Carrier Ethernet protocols, and a general understanding of other Switching/transport concepts are required.
  • Knowledge of computers, data communications, UNIX SUN/Oracle and IP network experience would be a benefit.
  • Experience with network management systems would be beneficial
  • Strong  background in relationship building and Customer focus
  • Team player
  • Ability to deal with  stressful situations
  • Must have the ability to communicate in the English language both verbal and written.

Qualifications:

  • Bachelor’s degree in a technical field (e.g. Engineering, Computer Science) from a four-year college or university with zero to three years related experience or equivalent combination of education and experience
  • Foundation knowledge of the operation of fibre optic transport and/or switching equipment.
  • Preferably has experience in a technical support role with an equipment vendor in the Telco industry.
  • Basic problem-solving experience with OTN/SONET/SDH equipment, Carrier Ethernet equipment or associated fibre optic facilities.

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Responsibilities:

  • Provide remote technical support (via telephone or online) on identified CIENA products 24×7 when required. The on-call duty includes evenings and weekends.       
  • Review with senior engineers issues found in the field and assist Communication with  Design and Supply Chain on problems found
  • Utilize debug tools as well as lab research to aid Customer’s technical problem. Recover information necessary to escalate the incident/issue to senior engineers. Escalation may eventually include Engineering/Design, Product/Project Management, Documentation, or Training
  • Provide customer feedback  to  Quality Assurance, Design, Product Management, Technical Publications and Training
  • Contribute to publishing of MOP/ISB/FSB documents.
  • Contribute to the knowledge base.

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