Ciena Mega Recruitment 2020 Off Campus Drive Hiring Freshers As Associates of Any Degree Graduates
Ciena Mega Recruitment 2020: Ciena Corporation is a United States-based global supplier of telecommunications networking equipment, software, and services. The company was founded in 1992 and is headquartered in Hanover, Maryland.
Company Name: Ciena
Website: Ciena
Wikipedia: Ciena Wiki
Job Profile: Associate, Global Technical Support
Qualification: B.E/B.Tech/B.Sc/BCA
Passout Batch: 2018/2019/2020
Work Location: Gurgaon
Salary: Best In Industry
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Candidate Profile for Ciena Mega Recruitment:
- Proficiency with various ‘office’ software applications including Microsoft Outlook, Microsoft Word, and Excel
- Ability to analyze, troubleshoot and resolve problems
- Motivated self-starter with excellent time management skills and an ability to work from broad guidelines with minimal supervision
- An understanding of transport and switching systems for telecommunications applications and Optical Networking
- Â Familiar with various types of test equipment for optical and protocol testing
- System-level troubleshooting on fibre optic telecommunications transport and switching equipment.
- Good foundation knowledge of OTN, SONET/SDH/DWDM and Carrier Ethernet protocols, and a general understanding of other Switching/transport concepts are required.
- Knowledge of computers, data communications, UNIX SUN/Oracle and IP network experience would be a benefit.
- Experience with network management systems would be beneficial
- Strong  background in relationship building and Customer focus
- Team player
- Ability to deal with  stressful situations
- Must have the ability to communicate in the English language both verbal and written.
Qualifications:
- Bachelor’s degree in a technical field (e.g. Engineering, Computer Science) from a four-year college or university with zero to three years related experience or equivalent combination of education and experience
- Foundation knowledge of the operation of fibre optic transport and/or switching equipment.
- Preferably has experience in a technical support role with an equipment vendor in the Telco industry.
- Basic problem-solving experience with OTN/SONET/SDH equipment, Carrier Ethernet equipment or associated fibre optic facilities.
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Responsibilities:
- Provide remote technical support (via telephone or online) on identified CIENA products 24×7 when required. The on-call duty includes evenings and weekends.
- Review with senior engineers issues found in the field and assist Communication with Design and Supply Chain on problems found
- Utilize debug tools as well as lab research to aid Customer’s technical problem. Recover information necessary to escalate the incident/issue to senior engineers. Escalation may eventually include Engineering/Design, Product/Project Management, Documentation, or Training
- Provide customer feedback to Quality Assurance, Design, Product Management, Technical Publications and Training
- Contribute to publishing of MOP/ISB/FSB documents.
- Contribute to the knowledge base.
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