Ciena Mega Recruitment 2020 Off Campus Drive Hiring Freshers As Associates of Any Degree Graduates

Ciena Mega Recruitment 2020 Off Campus Drive Hiring Freshers As Associates of Any Degree Graduates

Ciena Mega Recruitment 2020: Ciena Corporation is a United States-based global supplier of telecommunications networking equipment, software, and services. The company was founded in 1992 and is headquartered in Hanover, Maryland.

Company Name: Ciena

Website: Ciena

Wikipedia: Ciena Wiki

Job Profile: Associate, Global Technical Support

Qualification: B.E/B.Tech/B.Sc/BCA

Passout Batch: 2018/2019/2020

Work Location: Gurgaon

Salary: Best In Industry

Latest Upcoming off Campus Drive: Apply ASAP

Candidate Profile for Ciena Mega Recruitment:

• Proficiency with various ‘office’ software applications including Microsoft Outlook, Microsoft Word, and Excel
• Ability to  analyze, troubleshoot and resolve problems
• Motivated self-starter with excellent time management skills and an ability to work from broad guidelines with minimal supervision
• An understanding of transport and switching systems for telecommunications applications and Optical Networking
•  Familiar with various types of test equipment for optical and protocol testing
• System-level troubleshooting on fibre optic telecommunications transport and switching equipment.
• Good foundation knowledge of OTN, SONET/SDH/DWDM and Carrier Ethernet protocols, and a general understanding of other Switching/transport concepts are required.
• Knowledge of computers, data communications, UNIX SUN/Oracle and IP network experience would be a benefit.
• Experience with network management systems would be beneficial
• Strong  background in relationship building and Customer focus
• Team player
• Ability to deal with  stressful situations
• Must have the ability to communicate in the English language both verbal and written.

Qualifications:

• Bachelor’s degree in a technical field (e.g. Engineering, Computer Science) from a four-year college or university with zero to three years related experience or equivalent combination of education and experience
• Foundation knowledge of the operation of fibre optic transport and/or switching equipment.
• Preferably has experience in a technical support role with an equipment vendor in the Telco industry.
• Basic problem-solving experience with OTN/SONET/SDH equipment, Carrier Ethernet equipment or associated fibre optic facilities.

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Responsibilities:

• Provide remote technical support (via telephone or online) on identified CIENA products 24×7 when required. The on-call duty includes evenings and weekends.       
• Review with senior engineers issues found in the field and assist Communication with  Design and Supply Chain on problems found
• Utilize debug tools as well as lab research to aid Customer’s technical problem. Recover information necessary to escalate the incident/issue to senior engineers. Escalation may eventually include Engineering/Design, Product/Project Management, Documentation, or Training
• Provide customer feedback  to  Quality Assurance, Design, Product Management, Technical Publications and Training
• Contribute to publishing of MOP/ISB/FSB documents.
• Contribute to the knowledge base.

Apply Link: Click here

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