CGS Careers Mega Hiring For Freshers As Associate Technical Support Engineer of Any Degree Graduates

CGS Careers Mega Hiring For Freshers As Associate Technical Support Engineer of Any Degree Graduates

CGS Careers: In 1984, Phil Friedman started CGS in New York City with five people, providing professional IT services. Through organic growth and various acquisitions, CGS steadily grew its business in the U.S. and expanded internationally.More than three decades later, CGS has grown to over 7,500 employees across North America, Latin America, Europe, The Middle East and Asia, delivering Business Applications, Enterprise Learning and Outsourcing services to customers in 45 countries around the globe.

Company Name: CGS

Company Website: CGS

Job Profile: Associate Technical Support Engineer

Qualification: B.E/B.Tech

Passout Year: 2018/2019/2020

Work Location: Hyderabad

Experience Level: Freshers

Package: Best In Industry

Latest Upcoming off Campus Drive: Apply ASAP

Skills Requirements:

• Knowledge of OS (XP, Win 8, Win 10) & Standard Application – Installation, configuration & Troubleshooting.
  Experience in hardware troubleshooting, installation, configuration.
• In-depth knowledge of desktop operating systems and Microsoft Office products(MS office 2007, 2010, 2013).
• Knowledge of Installation and troubleshooting Network Printers, scanners, Antivirus, and VPN clients.
• Basic Networking knowledge (connecting switches/routers, Access points and should be able to help network team while configuring them).
• SLA Management & Good knowledge of IP addressing.
• Address user tickets regarding hardware, software and networking.
• Maintain computer peripheral devices and all inventory.
• Knowledge of Patches installation – User End (from SCCM / WSUS Server).
• Good knowledge of Domain environment – AD (User creation & policies).
• Knowledge in DNS & DHCP (IP Scope) & Remote-control tools, End user interaction.
• Knowledge of the type of Data backup & applications. Desktop, Laptop & server issues.
• Network Protocols (TCP/IP, http, UDP, etc….)

Roles & Responsibilities:

• Assist & respond to technical and customer queries.
• Ensure all contacts are documented using the tracking tool.
• Ensure customers are satisfied with the services offered.

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