CGI Off Campus Drive 2021 Hiring Freshers As System Associate of Any Degree Graduate

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CGI Hiring for Freshers 2023
CGI Hiring for Freshers 2023

CGI Off Campus Drive 2021 Hiring Freshers As System Associate of Any Degree Graduate

CGI Off Campus Drive 2021: CGI Inc., more commonly known as CGI, is a Canadian global information technology consulting, systems integration, outsourcing, and solutions company headquartered in Montreal, Quebec, Canada. CGI originally stood for “Conseillers en gestion et informatique”.

Company Name: CGI Inc.

Company Website: CGI

Wikipedia: CGI Wiki

Job Role: Associate System Engineer

Degree Needed: B.E/B.Tech

Passout Year: 2018/2019/2020

Work Location: Chennai

Salary: As Per IT Standards

Experience: Freshers

Jobs By Location And Passout Year:

PuneHyderabad Delhi
MumbaiCoimbatore Noida
BangaloreChennai Off Campus
NagpurGurgaon Walk In
2015 Batch2018 Batch2021 Batch
2016 Batch2019 Batch2022 Batch
2017 Batch2020 Batch2023 Batch

Skills Required for CGI Off Campus Drive 2021:

  • Customer Service & Support
  • Multi-tasking
  • English

Service Desk Analysts are required to:

  • Respond to requests for technical assistance by following prescribed procedures.
  • Research reported incidents using available information sources and tools. Diagnose; triage and resolve hardware; software; applications or basic network-related incidents Log all contacts and document all the activities and results accurately and completely within the incident management tool.
  • Assign unresolved tickets to the appropriate support team.
  • Proactively monitor; follow up and expedite the resolution of assigned and pending tickets.
  • Identify and escalate tickets requiring urgent attention and action.
  • Stay current with system information; changes and updates.
  • Adhere to work schedules; attendance and leave policies.
  • Expected to work in a 24/7 environment on rotational shifts
  • Comply with CGI and Client’s IS/IT policies; code of conduct and quality standards Participate in the recruitment process for initial member screening excellent speaking and writing skills in English with a neutral accent; correct grammar and syntax
  • Knowledge of customer service principles and practices; ITIL and ITSMKnowledge of IT applications; systems and networks
  • Experience in handling technical support for an international organization
  • Problem analysis and solving
  • Learning; adaptability and attention to detail
  • Ability to type while handling customer contact
  • Tolerance to stress; performance-driven and continuously improving work experience required: Worked as Service Desk / Helpdesk support technician as Level 1 technicians within his/her team; handling calls in for an international / Global client (preferred North American/ European experience).

Position Description:

  • Responsible for the primary administration of all complex server farms. Provide the highest level of technical advice on Server Delivery and management.

Your future duties and responsibilities:

This position will be responsible for providing day-to-day TECHNICAL SERVICE DESK – TECHNICAL SUPPORT; CUSTOMER SERVICE support for multiple customers by exercising proven Operating System and infrastructure experience in the enterprise space applying process; procedures; Standards; guidelines and best practices.

  • Accountable for Service Delivery as per SLA’s /OLA’s of various projects in Remote infrastructure Management
  • Manage day to day operations of the services rendered based on the ITIL framework
  • Act as a SPOC for clients for all aspects of service Delivery
  • Responsible for ensuring negotiation; agreement; and maintenance of SLA’s / OLA’s
  • Supporting BAU for various clients
  • Maintain system availability as per multiple Service Level Agreements (SLA)
  • Produce monthly reporting activity and explain any abnormal system performance
  • Assist appropriate teams in all phases of Production implementation
  • Make recommendations to improve the health of the system where necessary.
  • Participate in various projects and work orders as assigned and complete assigned tasks on time.
  • Coordinate activities for projects between other teams.
  • Provide on-call support as scheduled.
  • Coordinate service calls and requests with team members where necessary.
  • Respond to incident tickets and provide updates in a timely manner. Escalate where necessary.
  • Coordinate and implement change records as a result of trouble tickets.
  • Perform 1st level hardware diagnostics and installation of layered products where needed.
  • Reduce costs were expedient to do so without impacting service availability.

Apply Link: Click Here

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