CGI India Hiring Freshers 2023 for Service Desk Analyst
CGI India Hiring Freshers 2023: CGI Inc., more commonly known as CGI, is a Canadian global information technology consulting, systems integration, outsourcing, and solutions company headquartered in Montreal, Quebec, Canada. CGI originally stood for “Conseillers en gestion et informatique”. The Eligibility and Job Description of CGI Hiring Freshers Graduate 2023 is given below
Company Name: CGI Inc.
Company Website: CGI
Wikipedia: CGI Wiki
Job Role: Full Stack Engineer
Batch Eligible: 2020/2021/2022
Work Location: Chennai
Salary: Best In Industry
Experience Level: 1 – 3 Years
Jobs By Location And Passout Year:
|2015 Batch||2018 Batch||2021 Batch|
|2016 Batch||2019 Batch||2022 Batch|
|2017 Batch||2020 Batch||2023 Batch|
Eligibility Criteria for CGI India Hiring Freshers 2023:
- Bachelor’s degree in Computer Science or related field or higher with minimum 3 years of relevant experience.
- Customer Service & Support
Roles & Responsibilities:
- Research reported incidents using available information sources and tools.
- Diagnose, triage, and resolve hardware, software, applications or basic network-related incidents.
- Log all contacts and document all the activities and results accurately and completely within the incident management tool.
- Assign unresolved tickets to the appropriate support team.
- Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
- Identify and escalate tickets requiring urgent attention and action.
- Stay current with system information, changes and updates.
- Adhere to work schedules, attendance and leave policies.
- Expected to work in a 24/7 environment on rotational shifts Comply with CGI and Client’s IS/IT policies, code of conduct and quality standards participate in the recruitment process for initial member screening.
- Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax.
- Knowledge of customer service principles and practices, ITIL and ITSM Knowledge of IT applications, systems and networks.
- Experience in handling technical support for an international organization.
- Problem analysis and solving Learning, adaptability and attention to detail.
- Ability to type while handling customer contact Tolerance to stress, performance driven and continuously improving work experience required.
How to Apply for CGI India Hiring Freshers 2023?
Interested and eligible candidates can apply for this CGI Recruitment online by the following link as soon as possible.
Apply Link: Click Here
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