CDK Global Jobs 2021 Hiring Freshers as Technical Analyst of Package 2.0 LPA

CDK Global Jobs 2021 | CDK Global Interview Questions | CDK Global Pune Jobs | CDK Global Exam Pattern | CDK Global Interview Process | CDK Global Pune Careers

CDK Global Jobs 2021: At CDK Global, we are committed to helping dealers connect to and serve their customer base while growing their businesses in the way in which they envision. After more than 40 years, we recognize that we can deliver upon this commitment by listening to dealers and understanding their unique challenges, distinctions and opportunities.

Company Name: CDK Global

Official Site: CDK Global

Positions: Client Technical Analyst

Degree Needed: B.Sc/BCA/M.Sc/MCA

Passout Year: 2022

Work Location: Pune

Salary: 2.0 LPA

Experience Level: Freshers

Jobs By Location And Passout Year:

Eligibility Criteria:

• 2022 BATCH- BCA,BCS,MCS and MCA, 60% throughout Academics is mandatory.
• Fresher/Experienced with willingness to work in a technical customer service environment
• Experience with Microsoft Office products and SQ

Requirements:

• Strong written and verbal English language skills
• Ability and willingness to communicate via phone and email with U.S. team members
• Strong organizational skills
• Problem solving ability
• Reliability
• Solid technical aptitude skills

Job Description:

Client Technical Analyst position works under the direction of a Pune Team Leader and a US-based Account Operations Manager to set-up and troubleshoot data collect process from automotive dealership computer systems. 

• Perform data aggregation set-ups and troubleshoot failed data processes as assigned.  These issues can range from the simplest to very complex
• Communicate effectively with automotive dealership personnel or data providers via phone and email
• Create case logs, record information, establish resolution time, follow-up on issues, and escalate complex issues
• Guide dealers through resolution of technical issues
• Provide world-class customer support
• Apply intuitive problem-solving skills and document the knowledge
• Work in a team environment, assisting team members when necessary
• Work in an environment with competing priorities
• Flexible to work in US shifts( 6 PM to 3 AM )

CDK Global Campus Recruitment Process:

• Online Test 
• Technical Interview
• Project Manager Interview
• HR Discussion

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