Capgemini Recruitment For Freshers 2020 Hiring Freshers As Technical Support Engineer of Any Degree Graduates
Capgemini Recruitment For Freshers 2020: Capgemini is one of the world’s foremost providers of consulting, technology, outsourcing services, and local professional services. Present in over 44 countries with more than 180,000 people, the Capgemini Group helps its clients transform in order to improve their performance and competitive positioning. The detailed about Career With Capgemini eligibility and application process are mentioned below
Company Name: Capgemini
Official Website: Capgemini
Wikipedia: Capgemini Wiki
Positions: Technical Support Engineer
Location: Banglore
Degree Needed: B.E/B.Tech/B.Sc/BCA/B.Com
Passout Batch: 2016/2017/2018/2019
Experience Level: Freshers
Package: As Per IT Standards
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Primary Skills:
- Must be comfortable in taking inbound/outbound calls.
- Strong communication & analytical skills is mandatory
- Good to have ITIL V3 certified
- Knowledge in BMC remedy will be an added advantage
- Should be ready to work in 24*7 shift
Job Description:
- Provide level 1 support by picking the phone calls & support for logging, tracking, Resolution and reporting of help desk incidents and service requests
- The activities associated with restoring normal service operation as quickly as possible and to minimize the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained
- Should also provide accelerated response to the executive users within the customer organization
Skills & Experience:
Must have updated back-end of knowledge base of most common desktop level issues faced by users that enables users to resolve an incident, create a request, report an incident and review the status of submitted requests etc.
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