Looking for Jobs in Capgemini? If Yes, here you will get complete details about Capgemini Jobs 2023 and Hiring Process 2023 are mentioned below
About the Company: Capgemini is one of the world’s foremost providers of consulting, technology, outsourcing services and local professional services. Present in over 44 countries with more than 180,000 people, the Capgemini Group helps its clients transform in order to improve their performance and competitive positioning. The details about Capgemini Recruitment 2023 & Capgemini eligibility criteria and application process 2023 are mentioned below
Company Name: Capgemini
Official Website: Capgemini
Positions: Service Desk Engineer
Degree Required: B.E/B.Tech
Batch Eligible: 2019/2020/2021/2022
Work Location: Noida
Capgemini Salary: Best In the Industry
Experience Level: 1 – 4 Years
Jobs By Location And Passout Year:
Pune | Hyderabad | Delhi |
Mumbai | Coimbatore | Noida |
Bangalore | Chennai | Off Campus |
Nagpur | Gurgaon | Walk In |
2015 Batch | 2018 Batch | 2021 Batch |
2016 Batch | 2019 Batch | 2022 Batch |
2017 Batch | 2020 Batch | 2023 Batch |
Primary Skills:
- L1 Technical Support.
- Excellent Communication skills.
Secondary Skills:
- International Voice Process.
Top MNC Companies Accenture, Cognizant, Capgemini & Atos Hiring for Freshers: Register Now
Job Description:
- We are looking for self-motivated individual with experience in voice-based process providing Help-desk Support (IT)
- The ideal candidate should have good knowledge of technical helpdesk support functions with a minimum 2+ year of experience
- Preferred qualification is B.Tech/BCA/Diploma in IT field
- Should be open to a 24*7 work environment, Rotational shift with rotational weekoff
- Should be available to work on Indian Holidays
- Should be good in taking initiatives and responsible enough to handle pressure
- Must have a good understanding of handling Service desk issues
- Should possess excellent verbal & written communication, presentation skills, inter-personal skills
- Experience in similar help-desk profile which involves Incident Management & technical troubleshooting in Retail domain
- Handle Incoming Calls and perform troubleshooting over call as per Knowledge Articles available and provide first time fix over calls
- Handling Trouble Tickets in the form of Chat/Service Requests/Emails
- Maximize customer satisfaction through effective solutions delivery
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
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