BT Group Careers 2023 Hiring Freshers as Trainee Engineer of Any Degree Graduate
About the Company: BT Group plc is a British multinational telecommunications holding company headquartered in London, United Kingdom. It has operations in around 180 countries and is the largest provider of fixed-line, broadband and mobile services in the UK, and also provides subscription television and IT services.
Company Name: BT Group Plc
Company Website: BT Group
Position: Trainee Associate Engineer
Degree Needed: B.E/B.Tech
Passout Batch: 2020/2021/2022
Job Location: Gurugram
Package: Best In Industry
Experience Level: 0 – 1 Years
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The Skills you’ll need:
- Customer Success
- Complaint Management
- Information Management
- Communication
- Requirements Analysis
- Continuous Improvement
- Issue Resolution
- Problem Solving
- BillingInterpersonal
- Time Management
- Customer Relationship Management
- Technical Support
- Issue Escalation
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What you’ll be doing:
- Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group’s resource pool, within guidelines and under full supervision.
- Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
- Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
- Handles professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure.
- Participates in the continuous improvement activities to improve the customer service team processes.
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