BT Careers India Hiring Freshers As Campus Trainee of Any Degree Graduates

3089
BT Jobs For Freshers
BT Jobs For Freshers

BT Careers India Hiring Freshers As Campus Trainee of Any Degree Graduates

BT Careers India: BT Group plc is a British multinational telecommunications holding company headquartered in London, United Kingdom. It has operations in around 180 countries and is the largest provider of fixed-line, broadband and mobile services in the UK, and also provides subscription television and IT services

Company Name: BT Group

Company Website: BT Group

Wikipedia: BT Group Wiki

Position: Campus Trainee

Degree Needed: B.E/B.Tech

Passout Batch: 2018/2019/2020

Job Location: Gurugram

Exp Needed: Freshers & Experienced

Package: Best In Industry

Latest Upcoming off Campus DriveApply ASAP

PuneClick here
MumbaiClick here
BangaloreClick here
NagpurClick here
HyderabadClick here
CoimbatoreClick here
ChennaiClick here
GurgaonClick here
DelhiClick here
NoidaClick here
2016 BatchClick here
2017 BatchClick here
2018 BatchClick here
2019 BatchClick here
2020 BatchClick here
2021 BatchClick here

Essentials Skills for BT Careers India:

  • Excellent English verbal and written language skills along with good typing (minimum 40 speed) and multi-tasking skills
  • Be flexible to work in rotational shifts
  • Good questioning and listening skills
  • Good empathy and customer ownership skills
  • Good cross-cultural awareness to be able to effectively communicate with UK customers
  • Good objection handling/diffusing/complaint handling skills
  • Good customer interaction skills with the ability to recognise the customers’ needs
  • Good self-management (Attendance/Break Management/Adherence/AHT/Wrap)
  • PC literate with good system navigation skills
  • Good Data input skills
  • Good Problem solving
  • Good MS Office (Excel, Word, Outlook) skills

About This role:

  • To resolve the queries / concerns being raised by the customer promptly and accurately in line with the agreed SLAs.
  • The work will be allocated in the queue in the form of Chat or back office wherein an individual will be responsible to resolve the concerns / queries raised or have to provide accurate information to the customer.
  • This involves working on chat & back office (inbound and outbound) queues basis the alignment. Need to understand the customer query / concern and take appropriate action accordingly.
  • This can involve a certain amount of investigative work, checking for process via different tools.
  • Working as part of a team to consistently deliver good customer experience / satisfaction and operational targets including quality measures.

Responsibilities:

  • To take chats & handle back office work promptly within agreed timescales and in line with agreed process and procedures.
  • To ensure prompt and accurate information being provided with appropriate resolution
  • To achieve operational targets as defined by for the process
  • To maintain queue levels to agreed SLA targets levels
  • To achieve and maintain a good knowledge/capability of BT systems.
  • When dealing with customers aspire to deliver an excellent customer experience via. Chats or back office.
  • To highlight to queue owners, line management and offline support teams any issues in the queues that may affect customer satisfaction and share best practice within the team and across Digital Care teams
  • To complete/participate in ad-hoc projects to drive efficiencies and improvements in the process
  • To fully support and take guidance from the manager, raising awareness to them of any factors which may affect the performance of individuals or the whole team.
  • Share best practice within the team and across the Digital Care Community
  • Adhere to relevant shift patterns and break schedules
  • Take responsibility for personal development and drive own performance

Apply Link: Click here

Technical Interview Questions of BT: Click here

HR Interview Questions of BT: Click here

How To Write Resume For Getting Shortlisted In BT: Click here

If You Want To Get More Daily Such Jobs Updates, Career Advice Then Join the Telegram Group From Given Link And Never Miss Update.

Join Whatsapp Group of Daily Jobs Updates for 2010-2021 Batch: Click Here

Why You’re Not Getting Response From Recruiter?: Click here

How To Get a Job Easily: Professional Advice For Job Seekers: Click here

Cognizant Latest News: Up To 20K+ Employees Will Be Hired: Click here

COVID-19 Live Tracker India & Coronavirus Live Update: Click here

Why Remove China Apps taken down from Play store?: Click here

Feel Like Demotivated? Check Out our Motivation For You: Click here

List of Best Sites To Watch Free Movies Online in 2020: Click here

5 Proven Tips For How To Look Beautiful and Attractive: Click here