BT Career Off Campus Drive Hiring As Freshers for Service Desk Trainee of Any Degree Graduates
BT Career: BT Group plc is a British multinational telecommunications holding company headquartered in London, United Kingdom. It has operations in around 180 countries and is the largest provider of fixed-line, broadband and mobile services in the UK, and also provides subscription television and IT services
Company Name: BT Group
Company Website: BT Group
Position: Service Desk Trainee
Job Location: Banglore
Exp Needed: Freshers & Experienced
Degree Needed: B.E/B.Tech
Passout Batch: 2018/2019
Package: Best In Industry
Latest Upcoming off Campus Drive: Apply ASAP
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Eligibility of BT Career India:
- BE/B.Tech graduate(2018 Or 2019 Passouts only can apply)
Skills/Experience:
- Understand the BT products and services that they represent to a solid ‘basic’ level (e.g. same as Sales employees) and in-depth BT’s operational/service processes.
- Due to the technical nature of their work, 3-4 months of formal training is required and these people are not ‘script-driven’ call centre types.
Authority/Decision Making:
- Refers non-standard/ or highly technical queries/decisions upwards.
- We’ll also need to see these on your CV
Key Responsibilities for BT Careers:
- Works on the customer service helpdesk and answer and pro-actively make calls to resolve customer issues.
- Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreements).
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