British Telecom Careers 2020 Hiring Freshers As Trainee of Any Degree Graduates
British Telecom Careers 2020: BT Group plc is a British multinational telecommunications holding company headquartered in London, United Kingdom. It has operations in around 180 countries and is the largest provider of fixed-line, broadband and mobile services in the UK, and also provides subscription television and IT services.
Company Name : British Telecom Group PLC
Website: British Telecom
Wikipedia: British Telecom Wiki
Job Profile: Service Desk Trainee
Work Location: Banglore
Package: 3.0 LPA
Latest Upcoming off Campus Drive: Apply ASAP
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Eligibility for British Telecom Careers:
- BE/B.Tech graduate
- 2018/2019 Passout
- Understand the BT products and services that they represent to a solid ‘basic’ level (e.g. same as Sales employees) and in-depth BT’s operational/service processes.
- Due to the technical nature of their work, 3-4 months of formal training is required and these people are not ‘script-driven’ call centre types
- Works on the customer service helpdesk and answer and pro-actively make calls to resolve customer issues.
- Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreements).
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