British Council Jobs 2023 Hiring Freshers as Trainee of Any Degree Graduate

British Council Jobs 2023 Hiring Freshers as Trainee of Any Degree Graduate

British Council Jobs 2023: The British Council is a British organisation specialising in international cultural and educational opportunities. It works in over 100 countries: promoting a wider knowledge of the United Kingdom and the English language encouraging cultural, scientific, technological and educational co-operation with the United Kingdom. The organisation has been called a soft power extension of UK foreign policy, as well as a tool for propaganda.

Company Name: British Council

Official Site: British Council

Wikipedia: British Council Wiki

Positions: Trainee

Degree Needed: B.E/B.Tech

Passout Year: 2020/2021/2022

Job Location: Noida

Salary: Best In Industry

Experience Level: 0 – 1 Year

Jobs By Location And Passout Year:

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Qualifications for British Council Jobs 2023:

• Any Graduate

Role specific knowledge and experience

• Basic Understanding Service Desk Operations, 
• Proficient in relevant computer applications( MS Office)

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Main opportunities/challenges for this role: 

Accountabilities, responsibilities and main duties: 

• Provide Level 1 and Level 1.5 support to clients and partners via email, Chat, Service now and telephone 
• Coordinate issue resolution to ensure all requests are handled appropriately and in a timely manner.
• Proactively pick up calls and emails as per the agreed standards and be the first point of contact for the customer.
• Navigate meticulously to research on required information using available resources/applications.
• Proactively identify and escalate priority issues to the contacts as per the escalation matrix.
• Responsible for handling critical incidents.
• Ensure adherence to individual/ team’s KPIs.
• Update required tools (CRM etc.) to record every customer interaction promptly.

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Information Security:

• Ensure and aware of the information security policies and comply with them
• Ensures that the team complies to ISO 27001 and IGA related requirements
• Send account opening requests effectively
• Disable accounts immediately for leavers and Absconders /on long leaves
• Provide security awareness and education to team
• Manage Records to ensure compliance to Freedom of information act
• Ensure incidents assigned to their Service Line are closed within SLAs

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