British Council Jobs 2023 Hiring Freshers as Trainee of Any Degree Graduate
British Council Jobs 2023: The British Council is a British organisation specialising in international cultural and educational opportunities. It works in over 100 countries: promoting a wider knowledge of the United Kingdom and the English language encouraging cultural, scientific, technological and educational co-operation with the United Kingdom. The organisation has been called a soft power extension of UK foreign policy, as well as a tool for propaganda.
Company Name: British Council
Official Site: British Council
Wikipedia: British Council Wiki
Degree Needed: B.E/B.Tech
Passout Year: 2020/2021/2022
Job Location: Noida
Salary: Best In Industry
Experience Level: 0 – 1 Year
Jobs By Location And Passout Year:
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Qualifications for British Council Jobs 2023:
- Any Graduate
Role specific knowledge and experience
- Basic Understanding Service Desk Operations,
- Proficient in relevant computer applications( MS Office)
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Main opportunities/challenges for this role:
Accountabilities, responsibilities and main duties:
- Provide Level 1 and Level 1.5 support to clients and partners via email, Chat, Service now and telephone
- Coordinate issue resolution to ensure all requests are handled appropriately and in a timely manner.
- Proactively pick up calls and emails as per the agreed standards and be the first point of contact for the customer.
- Navigate meticulously to research on required information using available resources/applications.
- Proactively identify and escalate priority issues to the contacts as per the escalation matrix.
- Responsible for handling critical incidents.
- Ensure adherence to individual/ team’s KPIs.
- Update required tools (CRM etc.) to record every customer interaction promptly.
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- Ensure and aware of the information security policies and comply with them
- Ensures that the team complies to ISO 27001 and IGA related requirements
- Send account opening requests effectively
- Disable accounts immediately for leavers and Absconders /on long leaves
- Provide security awareness and education to team
- Manage Records to ensure compliance to Freedom of information act
- Ensure incidents assigned to their Service Line are closed within SLAs
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