Looking for Jobs in British Council? If Yes, here you will get complete details about British Council Careers 2023 and Hiring Process 2023 are mentioned below
About the Company: The British Council is a British organisation specialising in international cultural and educational opportunities. It works in over 100 countries: promoting a wider knowledge of the United Kingdom and the English language encouraging cultural, scientific, technological and educational co-operation with the United Kingdom. The organisation has been called a soft power extension of UK foreign policy, as well as a tool for propaganda.
Company Name: British Council
Official Site: British Council
Wikipedia: British Council Wiki
Positions: Global Service Desk
Degree Needed: B.E/B.Tech/B.Sc
Passout Year: 2020/2021/2022
Job Location: Noida
Salary: Best In Industry
Experience Level: 0 – 1 Year
Jobs By Location And Passout Year:
| Pune | Hyderabad | Delhi |
| Mumbai | Coimbatore | Noida |
| Bangalore | Chennai | Off Campus |
| Nagpur | Gurgaon | Walk In |
| 2015 Batch | 2018 Batch | 2021 Batch |
| 2016 Batch | 2019 Batch | 2022 Batch |
| 2017 Batch | 2020 Batch | 2023 Batch |
Requirements:
- Basic Understanding Service Desk Operations,Â
- Proficient in relevant computer applications( MS Office)
- Knowledge of customer service principles and practices
- Basic Understanding Service Desk Operations
- Enthusiastic and keen to learn
- Knowledge of customer service principles and practices
- Good people and interpersonal skillsÂ
- Good communication skills
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Accountabilities, responsibilities and main duties:
- Provide Level 1 and Level 1.5 support to clients and partners via email, Chat, Service now and telephone
- Coordinate issue resolution to ensure all requests are handled appropriately and in a timely manner.
- Proactively pick up calls and emails as per the agreed standards and be the first point of contact for the customer.
- Navigate meticulously to research on required information using available resources/applications.
- Proactively identify and escalate priority issues to the contacts as per the escalation matrix.
- Responsible for handling critical incidents.
- Ensure adherence to individual/ team’s KPIs.
- Update required tools (CRM etc.) to record every customer interaction promptly.
Information Security-
- Ensure and aware of the information security policies and comply with them
- Ensures that the team complies to ISO 27001 and IGA related requirements
- Send account opening requests effectively
- Disable accounts immediately for leavers and Absconders /on long leaves
- Provide security awareness and education to team
- Manage Records to ensure compliance to Freedom of information act
- Ensure incidents assigned to their Service Line are closed within SLAs
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