Barclays Off Campus Freshers Recruitment 2022 Hiring as Support Specialist of Any Degree Graduate

Barclays Off Campus Freshers Recruitment 2022 Hiring as Support Specialist of Any Degree Graduate

Barclays Off Campus Freshers Recruitment 2022: Barclays plc is a British multinational investment bank and financial services company, headquartered in London, England. Apart from investment banking, Barclays is organised into four core businesses: personal banking, corporate banking, wealth management, and investment management. 

Company: Barclays Plc

Official Website: Barclays

Wikipedia: Barclays Wiki

Job Profile: Team Support Specialist

Degree Needed: B.E/B.Tech/MCA

Passout Year: 2019/2020/2021

Work Location: Delhi, Noida

Experience Level: 0 – 2 Years

Package: Best In Industry

Jobs By Location And Passout Year:

What we’re looking for:

• Minimum B2 12 English Language Fluency(CEF)
• Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher) 
• Flexibility in hours of work and ability to work changing shifts patterns
• Skills that will help you in the role:
• Prior experience in Retail Loans

Job Description:

• To manage a large and diverse team of Process Associates working towards pre-defined targets. Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents
• Assist the Team Manager in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership
• Ensure daily Schedule Adherence. Answer queries raised by the Client & Advisors related to the process 
• Take escalated calls and return calls when a message is taken. Perform regular Quality checks for the Team 
• Monitor performance for all Advisors on a monthly basis. Convey feedback received from Quality to all Advisors 
• Weekly Update on performance levels to the .Address administrative issues arising out of day-to-day working 
• Keep the TM regularly updated of any developments relating to the performance of the team, updates received and queries from Clients 
• Ensure each advisor is informed on product updates for the process   
• Conduct regular briefings for the team to discuss performance, Organizational policies and process updates 
• Ensure strict adherence to compliance. Conduct Quality Audits for the Team on a regular basis  
• Prepare development plans for every team member with a suitable plan of action. Counsel team members, whenever required
• Plan and impart necessary process- related training to the Advisors, where necessary. Ensure that Clients are aware of any issue and concerns
• Prepare reports (adhoc/BAU) periodically to be sent to the client, Identify process gaps and collaborate with the Client to formulate solutions 
• Act as an interface with the client and to be responsible for completely managing the day-to-day operational functions for the team. 
• Need-based escalation of decisions and ensure proper follow-up of the same 

Apply Link: Click here

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