AutoDesk Careers For Freshers 2020 Off Campus Drive Hiring As Technical Support Specialist of Any Degree Graduates
AutoDesk Careers For Freshers: Autodesk, Inc. is an American multinational software corporation that makes software services for the architecture, engineering, construction, manufacturing, media, education, and entertainment industries. Autodesk is headquartered in San Rafael, California, and features a gallery of its customers’ work in its San Francisco building. The company has offices worldwide. Its U.S. locations are California, Oregon, Colorado, Texas, Michigan, New Hampshire and Massachusetts. Its Canada offices are located in Ontario, Quebec, and Alberta.
Company Name: AutoDesk Inc.
Company Website: AutoDesk
Wikipedia: AutoDesk Wiki
Position: Software Engineer
Degree Needed: B.E/B.Tech
Passout Year: 2017/2018/2019
Job Location: Banglore
Experience Level:Â 1 – 3 Years
Latest Upcoming off Campus Drive: Apply ASAP
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Minimum Qualifications:
- Bachelor’s degree in Civil engineering / Architecture / Mechanical or equivalent degree
- Preferably at least 1 – 3 years of industry working experience
- Good typing speed and accuracy is required
- Knowledge of AutoCAD or AutoCAD vertical products like MEP, Mechanical, Electrical, Plant 3D etc
- Familiarity to Revit or Civil 3D or Navisworks would be an added advantage
- Demonstrable capability to own the problem (customer issue), troubleshoot and ability to solve or mitigate the problem
- Exceptional team player skills
- Excellent written and verbal English skills
- Proven ability to be flexible, agile and learn quickly in a fast environment
Responsibilities:Â Â Â Â Â Â Â Â Â Â
- Resolve customer issues reported to Autodesk via chat, phone, web, online forums and other channels. Primarily focusing on chat support
- You are expected to support our global customers across geo’s hence you would be required to work on assigned shift to support either AMER’s, EMEA or APAC time zones
- Provide prompt, friendly and efficient assistance to Autodesk customers on a variety of technical issues and questions, such as product features, usage, etc
- Research, verify, and document product issues, solution in short and concise manner as needed
- Escalation of critical issues to Tier 2 teams for resolution
- May have to document support interactions in a company-wide case management system
- Actively manage personal backlog of support requests
- Manage customer expectations by providing timely updates on progress
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