Amgen Careers 2024 Hiring Associate IS Engineer| Apply Now
About Amgen:
Amgen Inc. (formerly Applied Molecular Genetics Inc.) is an American multinational biopharmaceutical company headquartered in Thousand Oaks, California. One of the world’s largest independent biotechnology companies, As of 2022, Amgen has approximately 24,000 staff in total.
Company Name: Amgen
Company Website: Amgen
Wikipedia: Amgen Wiki
Job Role: Associate IS Engineer
Qualification: B.E/B.Tech
Batch Eligible: 2020/2021/2022/2023/2024
Work Location: Hyderabad, India
Experience Level: 0 – 3 Years
Salary: Best In Industry
What you will do
Let’s do this. Let’s change the world. In this vital role you will be responsible for diagnosing and resolving Virtual Desktop related issues affecting end users, managing virtual desktops, and proactively supervising service health. They will work closely with the Virtual Desktop System Owner and Service Owner to troubleshoot sophisticated issues and continually refine support processes and related documentation.
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What we expect of you
We are all different, yet we all use our unique contributions to serve patients.
Basic Qualifications:
- Bachelor’s degree and 0 to 3 years of Computer Science, IT or related field experience OR
- Diploma and 4 to 7 years of Computer Science, IT or related field experience
Preferred Qualifications:
Must-Have Skills:
- Proficiency in desktop computer hardware and software troubleshooting in an enterprise Windows 10/11 environment
- Excellent customer service and communication skills
- Working knowledge of IT systems, including operating systems, software applications, hardware components, and network infrastructure
Good-to-Have Skills:
- Experience managing one or more Virtual Desktop solutions, including Microsoft W365, Amazon WorkSpaces, Citrix Virtual Apps & Desktops, VMware Horizon (W365 or Amazon WorkSpaces Preferred)
- Experience with desktop management software (Microsoft Intune preferred)
- Strong analytical and problem-solving skills
- Working knowledge of IT service management practices and tools
- Ability to manage multiple priorities and work under stress
Soft Skills:
- Excellent verbal and written communication skills
- High degree of initiative and self-motivation
- Ability to successfully manage multiple priorities
- Comfortable working both independently and in a team environment
Roles & Responsibilities:
- Provide VDI specific end user support for hardware, software, and network related issues, escalating to the Virtual Desktop System Owner and Service Owner as vital
- Respond to service requests and incidents, ensuring timely resolution and high user satisfaction
- Perform Virtual Desktop service operations including provisioning, termination, upgrades, and region migration
- Coordinate support activities with the Amgen Service Desk and other teams
- Track incidents, service requests, and related resolutions using the service management system
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How to Apply for Amgen Careers 2024?
Interested and eligible candidates can apply for the Amgen Careers 2024 online via the provided link.
Apply Now: Link
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