American Express Recruitment 2021 Hiring Freshers as Associate of Any Degree Graduate

American Express Recruitment 2021 Hiring Freshers as Associate of Any Degree Graduate

American Express Recruitment 2021: American Express heritage was built on service and has been sustained by innovation. Through our evolution from an express mail business in 1850, to one of the world’s largest card issuers by purchasing volume and a digital innovator, we’ve never been afraid to explore new possibilities and embrace the changing marketplace.

Company Name: American Express

Website: American Express

Wikipedia: American Express Wiki

Job Profile: Customer Service Associate

Degree Needed: B.E/B.Tech/BCA/B.Sc/B.Com

Batch Eligible: 2018/2019/2020

Work Location: Gurgaon

Exp Needed: Freshers

Jobs By Location And Passout Year:

Academic Background:

• Preferably Graduate in any stream

Skills Needed:

• Strong problem-solving
• Excellent written and verbal communication
• Basic Knowledge of MS Office

Responsibilities:

• Provide Superior Customer Experience on Calls to Consumer Card Members.
• Resolve all Customer Queries and Follow Established Procedures as Appropriate.
• Provide alternatives and apply Superior Service No, Call Handling Skills
• To Ensure Best Possible Solutions and FCR to Card Members.
• Deliver to the Customer, Employees and Shareholder Metrics as per Goals.
• Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands
• To Meet Their Needs and Ensure Quality Service is given at all times.
• Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries.
• Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment
• Grow and nurture customer relationships on every interaction that results in measurable customer value
• Document necessary account information and offer custom solutions that benefit the customer
• Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality.

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