American Express Mega Hiring For Freshers Hiring As Customer Care Professional of Any Degree Graduates
American Express Mega Hiring: American Express heritage was built on service and has been sustained by innovation. Through our evolution from an express mail business in 1850, to one of the world’s largest card issuers by purchasing volume and a digital innovator, we’ve never been afraid to explore new possibilities and embrace the changing marketplace.
Company Name: American Express
Website: American Express
Wikipedia: American Express Wiki
Job Profile: Customer Case Professional
Degree Needed: B.E/B.Tech/BCA/B.Sc/B.Com
Batch Eligible: 2018/2019/2020
Work Location: Gurgaon
Exp Needed: Freshers
Latest Upcoming off Campus Drive: Apply ASAP
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- Graduate or Under Graduate (with prior international call center experience) in any field from a recognized University can apply.
- Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
- Strong written and verbal communication.
- Analytical mind & attention to detail.
- Knowledge of Amex card product would be preferred.
- Demonstrated consultative experience, ability to influence, resourceful.
- Deliver extraordinary customer care by responding to questions concerning customer accounts for different American Express Products spanning across Consumer segment & Corporate segment in a fast paced, structured customer care environment.
- Process card applications in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling.
- Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times.
- Grow and nurture customer relationships on every interaction that results in measurable Customer value.
- Document necessary account information and offer custom solutions that benefit the customer.
- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality.
- Balance customer interests with the interests of American Express.
- Deliver Employees, Customers and Shareholder metrics as per goals.
- Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
- Gather relevant information from customers as required and update it accurately to facilitate the decisioning process.
- Candidate should be open to work in India time nights shifts as we have a 24/7 work environment.
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