Looking for Jobs at American Express? If Yes, here you will get complete details about American Express Careers 2023 and Hiring Process 2023 are mentioned below
American Express Off Campus Drive 2023: American Express heritage was built on service and has been sustained by innovation. Through our evolution from an express mail business in 1850, to one of the world’s largest card issuers by purchasing volume and a digital innovator, we’ve never been afraid to explore new possibilities and embrace the changing marketplace.
Company Name: American Express
Website: American Express
Wikipedia: American Express Wiki
Job Profile: Client Support Associate
Degree Needed: B.E/B.Tech
Batch Eligible: 2020/2021/2022
Work Location: Bangalore
Experience Level: 0 – 2 Years
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Educational:
- Bachelor’s Degree and/or 1-3 year experience of application support experience required, -preferably supporting software as a service (SaaS)
Preferred Qualifications:
This is a high visibility role and requires excellent communication skills as well as a dynamic and energetic approach to problem solving in order to further a best in class customer experience.
- Prior experience working directly with customers.
- Experience with technical troubleshooting of an application, preferably supporting software as a service (SaaS).
- Experience in Interceptas a plus.
- Technical Skills around data manipulation.
- Excellent written and verbal communication skills.
- Knowledge of SQL or XML is a plus.
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Job Description:
- A Client Support Associate is responsible for handling esp. Level 1 and Level 2 technical support tickets for existing clients as well as the successful deployment of the various components of Accertify’s Interceptas fraud prevention and chargeback management platform. Specific responsibilities include:
- Provide technical support and build strategies for our clients on Interceptas Fraud, and Chargeback platform.
- Troubleshooting client issues connecting to our systems. Monitor for system alerts. Contact clients when interruptions in their data feed are occurred.
- Develop and deploy fraud transaction screening rules and methodologies.
- Configure Analyst user interface to client’s specifications.
- Develop additional tactics and other procedures to diminish customers’ risk.
- Work closely with clients to identify new features and functionality for Interceptas,
- Work closely with Accertify Subject Matter Experts to evaluate and identify emerging technologies / fraud trends and adapt new approcahes and features as needed.
- Develop strong relationship with clients to deliver exceptional service and ensure that expectations are exceeded.
- Act as a liaison between external clients and internal departments including Account Management, Operations and Development teams.
- Provide feedback and enhancement ideas to the improvement of the Fraud, and Chargeback platform.
Apply Link: Click here
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