American Express Campus Recruitment For Freshers of Any Degree Graduates

American Express Campus Recruitment For Freshers of Any Degree Graduates

American Express Campus Recruitment: American Express heritage was built on service and has been sustained by innovation. Through our evolution from an express mail business in 1850, to one of the world’s largest card issuers by purchasing volume and a digital innovator, we’ve never been afraid to explore new possibilities and embrace the changing marketplace.

Company Name: American Express

Website: American Express

Wikipedia: American Express Wiki

Job Profile: Collection Specialist

Degree Needed: B.E/B.Tech/BCA/B.Sc/B.Com

Batch Eligible: 2018/2019/2020

Work Location: Gurgaon

Exp Needed: Freshers

Jobs By Location And Passout Year:

Minimum Qualifications:

Critical Factors to Success:

• Voice Fit. Strong Verbal & Written communication skills and listening skills.

Past Experience:

• Fresher / up to 2 years’ experience.

Academic Background:

• Graduate

Functional Skills/Capabilities:

• Strong Knowledge to American Express Product, Policies & Procedures

Technical Skills/Capabilities:

• Change Management Ability & self-motivating skills. Telephone voice, etiquette, and call handling skills to manage calls and achieve maximum efficiency.

Knowledge of Platforms:

• Should possess Analytical, Decision Making and Problem-Solving Skills. Multi-skilled across card platforms/products is preferable.

Behavioral Skills/Capabilities:

• Demonstrated ability to work effectively within a team environment as well as independently. Strong Team Player with high level of integrity

Job Description:  

1.Function Description:

• CBU –Voice Handles consumer credit bureau inquiries by investigating and contacting the credit bureau agencies to update card member information.
• The team works on multiple platforms to validate claims made by card members and ensure all disputes are handled within the SLA.

2. Purpose of the Role:

• Requires a very thorough/ careful investigation using a range of credit details available from different sources, checking/correcting the credit bureau reporting’s basis card member history and current status and resolve card member concerns via calls and emails.

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Responsibilities:

• Provide accurate and most updated information in response to card member disputes and inquiries.
• Provide support to internal department’s i.e. Risk Management, Compliance, ECR. 

Apply Link: Click here

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