Amdocs Recruitment 2021 Hiring for Technical Operations of Any Degree Graduate

Amdocs Recruitment 2021 Hiring for Technical Operations of Any Degree Graduate

Amdocs Recruitment 2021: Amdocs is a multinational corporation that was founded in Israel and currently headquartered in Chesterfield, Missouri, with support and development centers located worldwide. The company specializes in software and services for communications, media, and financial services providers and digital enterprises.

Company Name: Amdocs, Inc.

Website: Amdocs

Wikipedia: Amdocs Wiki

Profile: Technical & Business Operations Agent

Degree Needed: B.E/B.Tech/B.Sc/BCA

Passout Batch: 2018/2019/2020

Job Location: Pune

Experience Level: 0 – 2 Years

Salary: Best in Industry

Jobs By Location And Passout Year:

All you need is…

• Shift: US Shift
• Backoffice requirement.
• Order fulfilling background, tickets, insurance, banking
• Non-Technical / Semi Technical
• 6-8 weeks training
• People with chatting and semi calling background.
• Same agents might take 10 calls a day
• Good Communication skills
• 1.5 years to 2 Years experience. Not more than 3 years
• Recent graduates; experience is an added value
• Experience with ticket-handling system is an advantage
• Documentation skills, excellent verbal and written communication skills
• Experience in using MS Office and end-user applications

What will your job look like?

• You will serve as first point of contact for incidents and service requests from end-users.
• You will appropriately categorize, prioritize, and escalate incidents and service requests that cannot be resolved
• You will provide simple solutions at a basic level based on script/methods and procedures
• You will handle all queries pertaining to incidents via email, phone, and the ticket system based on the defined process
• You will coordinate the communication (calls, emails, situation room, and so on) for all critical issues
• You will dispatch cases to be handled by the appropriate function (based on understanding the product, and service)
• You will identify issues that could be resolved at the first level (mark as duplicates, identify non-issues, re-dispatch, and so on).

Why you will love this job:

• You will have a wide scope of activities
• You will have excellent products and solutions
• You will have scope for professional development

Apply Link: Click here

Technical Interview Questions of Amdocs: Click here

HR Interview Questions of Amdocs: Click here

How To Write Resume For Getting Shortlisted In Amdocs: Click here

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