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Home OFF CAMPUS Amdocs Campus Hiring 2022 Freshers as Analyst of Any Degree Graduate
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Amdocs Campus Hiring 2022 Freshers as Analyst of Any Degree Graduate

By
Cyber Tecz
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July 9, 2022
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    Amdocs Hiring Freshers
    Amdocs Hiring Freshers

    Amdocs Campus Hiring 2022 Freshers as Analyst of Any Degree Graduate

    Amdocs Campus Hiring 2022: Amdocs is a multinational corporation that was founded in Israel and currently headquartered in Chesterfield, Missouri, with support and development centers located worldwide. The company specializes in software and services for communications, media, and financial services providers and digital enterprises.

    Amdocs Off Campus 2022

    Company Name: Amdocs, Inc.

    Website: Amdocs

    Wikipedia: Amdocs Wiki

    Profile: Software Engineer

    Degree Needed: B.Sc/BCA/M.Sc

    Passout Batch: 2021

    Job Location: Pune

    Salary: Best In Industry

    Experience Level: 0 – 1 Year

    Jobs By Location And Passout Year:

    PuneHyderabad Delhi
    MumbaiCoimbatore Noida
    BangaloreChennai Off Campus
    NagpurGurgaon Walk In
    2015 Batch2018 Batch2021 Batch
    2016 Batch2019 Batch2022 Batch
    2017 Batch2020 Batch2023 Batch

    All you need is:

    • 2021 Batch : BSc, BCS, BCA & MSc (CIS & IT streams only)
    • 55% throughout academics, with no gaps or breaks/year down
    • Excellent communication skills
    • Location – Pune

    What will your job look like?

    • You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.   
    • You will ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.          
    • You will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
    • You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs. 
    • You will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.          
    • You will update checklists for quality assurance and progress tracking, following standard operating procedures.
    • You will ensure the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPIs.
    • You will ensure crystal clear communication and documentation as a point of contact.
    • You will perform validation, verification, and correction, wherever applicable, of artifacts of the system (reports, bills, event records, screens, and so on). You will report and properly document any errors that are detected.        
    • You will perform basic software system operations, using the online screen, running maps and jobs, basic configuration/installation, and taking backups.
    • You will work on fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities.  

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    • TAGS
    • 2021 Batch Jobs
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