Job Profile: Customer Service Associates
Degree Needed: Any Degree
Exp Needed: 0-4 Years
CTC: Rs.2.75 – 4.0 LPA
Job Location Bangalore
Job Description: An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
We are hiring for Customer Service Associates Work from Office (Full Time & Contractual Opportunity)
Compensation:
- Chat : 1.87- 1.95 Lakh p.a.
- International Voice: 2.57- 3.09 Lakh p.a.
Additional Benefit: Meal Vouchers, Transport Allowance, Night Shift Allowance, Over Time Payout
Qualifications required
- Minimum qualification is 10 + 2.
- Any graduate/ PG is eligible to apply.
Job Location: Pune
Communication Skills:
- Excellent communication skills (written and verbal)
- Ability to communicate correctly and clearly with all customers
- Excellent documentation skills
- Good comprehension skills ability to clearly understand and state the issues customers present
- Ability to concentrate follow customers issues without distraction to resolution
- Good composition skills ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently
Computer Knowledge/Skills:
- Ability to use a desktop computer system Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Excellent typing skills
- Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
- Demonstrates an ability to successfully navigate websites
- Demonstrates a proficient knowledge of email applications
- Demonstrates an ability to learn in various media Ability to successfully adapt to changes in the work environment
Customer Focus:
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Flexible with the working schedule; may be expected to work weekends, holidays and events
- Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills:
- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
- Ability to approach problems logically and rationally
- Action oriented and self-disciplined Organized and detail-oriented
- Ability to quickly and effectively prioritize work time in various departments to meet business need
- Ability to maintain composure in highly escalated situations
- Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
Contact Person: HR Gargi & HR Priyanka
Contact Number: Gargi (02067100018) and Priyanka (9346438528)
IVR Number: 9817730730
Candidates can attend the drive at the following venue from 26 to 30 August 2019.
Walk in Details:
Interview Date: 26th Aug 2019 to 30th Aug 2019
Interview time: 11 am to 3 pm
Interview Venue: Amazon Development Centre Pvt. Ltd, B-2, Nagar Rd, Somnath Nagar, Vadgaon Sheri, Pune, Maharashtra 411014 (Landmark- Inorbit mall)
More Info-Click here
