Amazon Recruitment 2020 Hiring IT Services Support Specialist of Degree Graduates

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Amazon Careers India 2022
Amazon Careers India 2022

Amazon Recruitment 2020 Hiring IT Services Support Specialist of Degree Graduates

Amazon Recruitment 2020: Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from a Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

Company Name: Amazon

Company Website: Amazon

Wikipedia: Amazon Wiki

Position: IT Services Support Specialist

Degree Needed: B.E/B.Tech/B.Sc/BCA

Passout Batch: 2017/2018/2019

Job Location: Banglore

Experience Level: 1 – 2 Years

Package: Best In Industry

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Qualifications:

  • Associate in Computer Science or related field or experience equivalent.
  • 1+ years of experience in help-desk or desk-side support environment
  • Must have knowledge in Microsoft Windows 10 and additionally one or more of the following: Mac OS X, Linux.
  • Strong verbal and written skills proven ability to communicate with technical and non-technical staff
  • Ability to work both independently and within a team environment
  • Display a commitment to quality and strong multi-tasking skills
  • Adherence to shift schedules and timeliness are key requirements
  • Willingness to work flexible shifts and scheduling, weekends, and holidays

Preferred Qualifications:

  • Bachelor’s degree in Computer science or IT related field.
  • Microsoft MCSE, MCITP Systems Administrator (Active Directory)
  • Advanced Linux systems administration skills
  • Strong troubleshooting skills of very complex systems
  • Ability to explain complex IT concepts in simple terms
  • ITIL Foundation Certification

Responsibilities:

  • Provides comprehensive technical support to Amazon Corporate employees worldwide.
  • Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards.
  • Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved.
  • Creates and submits detailed call logs documenting customer interactions that are accurate, thorough, and timely.
  • Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.
  • Follow all standard operating procedures (SOP) through the effective use of Knowledge management.
  • Manage a case count between 15-25 tickets.
  • Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate solutions to users.
  • Assists with activities to triage and escalate any system or network outage to reduce downtime.

Apply Link: Click here

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