About the Company: Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Job Description – AWS- Technical Customer Support Associate! [Work from Office]
Compensation details : 2.5 – 4L
Work Location: Bangalore
Degree Needed: Any Degree Graduates
Aspirants residing and willing to relocate to Bangalore can apply.
Job Responsibilities – As an AWS Customer Support Associate, within ADCI, you’ll help field customer e-mail and phone contacts, interface with AWS Developer Support Reps, and represent ADCI as you interact directly with our Developer community to resolve support issues. You will work with exceptionally driven, customer-obsessed customer service associates and leadership. You will act as a Cloud Computing evangelist in the leading edge of this growing industry.
- Providing prompt, efficient, detailed, customer-oriented service to Amazons AWScustomers.
- Working with other customer support teams to ensure a consistent and high-quality level of support.
- Being a voice and advocate for our customers when something doesnt feel right.
- Driving projects that improve support-related processes.
- Working with customers to understand how they use AWS services, and providing valuable feedback to business and development teams.
- Acting as an advocate for our customer, reporting and acting on observed areas for improvement.
- Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
- Assisting with customer communication during Amazons AWS critical launches and support events.
- Assuming responsibility for developing detailed knowledge about specific product lines and features.
- Making sure internal knowledge reference pages are updated.
- Driving projects that improve support-related processes.
- Working with customer support teams to ensure a consistent and high-quality level of support.
- Supporting the customers to understand how they are using our services, and providing feedback to business and development teams.
Desired Candidate Profile:
- A drive to dig into the details of a system or process to solve customer problems.
- Some college experience in a technical field.
- Excitement to learn new technologies and help customers succeed.
- Excellent oral and written communication skills.
- Proven success in a fast paced support environment.
- Experience building or hosting a website.
- Known as the go-to person in your family for technology related questions.
- 0-3 years of experience working directly with customers to resolve issues.(Account and billing enquiries handling experience preferred).
- Proficiency in MS Office, with an emphasis on Excel.
- Ability to summarize technical customer issues into notes that are readable by other parties (you can paraphrase a complex issue while writing for comprehension).
- Ability to work weekends and/or evenings.
Walk-in interviews for AWS- Technical Customer Support Associate Bangalore !!
Excellent Communication skills in English is a must.
Interview Date – 31/08/2019 (Limited Openings)
Walk-in Time – 9:30 AM to 2 PM
Walk-in Address – Aquila Building, Bagmane Constellation Business Park (BCBP),7th Floor
K.R. Puram- Marathalli Ring Road, Mahadevpura
Bangalore – 560037
POC : On your arrival please ask for Muniraju/Paras
