Air Asia Careers 2021 Hiring Freshers as Trainee of Any Degree Graduate
Air Asia Careers 2021: AirAsia Berhad is a Malaysian low-cost airline headquartered near Kuala Lumpur, Malaysia. It is the largest airline in Malaysia by fleet size and destinations. AirAsia Group operates scheduled domestic and international flights to more than 165 destinations spanning 25 countries.
Company Name: AirAsia
Company Website: AirAsia
Wikipedia: AirAsia Wiki
Position: Trainee Guest Service Assistant
Degree Needed: B.E/B.Tech/B.Sc/BCA/B.Com
Passout Batch: 2017/2018/2019/2020
Job Location: Cochin
Experience Level: 0 – 2 Years
Package: Best In Industry
Jobs By Location And Passout Year:
|2015 Batch||2018 Batch||2021 Batch|
|2016 Batch||2019 Batch||2022 Batch|
|2017 Batch||2020 Batch||2023 Batch|
The incumbents responsibility shall not be limited to:
- Ensure correct flight is displayed on FIDS.
- Follow up on PIR i.e. Tracing, Calling & updating passengers.
- Check BTS report for mishandled cases and follow up on BAH cases.
- Ensure departmental KPIs are achieved.
- Ensure security questions are asked and be vigilant at all time.
- Replenish and monitor stationeries, ED cards & etc.
- Ensure the check-in counter and gate is tidy.
- Ensure cleanliness and tidiness of the work area and backup room.
- Ensure no third party check-in and check passengers’ cabin baggage.
- Be vigilant to check visa validity.
- To perform cash collection at sales and excess baggage counters.
- Ensure sales drop is correct and issue a remittance envelope.
- Report to Finance for discrepancy in short of cash.
- Ensure compliance of SOP and T&C.
- Promote and sell all ancillary income.
- Submit overtime claim forms to DE before deadline.
- Attend guest complaints.
- Check passengers travel documents and to positively identify passengers prior to check-in.
- To be emphatic and to have initiative to assist passengers Passenger handling and crisis management (Flight delays, cancellations).
- Ensure safety & security at all times.
- Work as a team and communicate well.
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