Accenture Off Campus Drive 2021 Hiring Freshers As Associate of Any Degree Graduate
Accenture Off Campus Drive 2021: Accenture Career is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the world’s largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders.
Company Name: Accenture Solutions Pvt ltd
Company Website: Accenture Official Site
Wikipedia: Accenture Wiki
Job Profile: Associate IT Help Desk
Passout Year: 2018/2019/2020
Work Location: Gurugram
Experience Level: 0 – 2 Years
Package: Best In Industry
Jobs By Location And Passout Year:
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Good to have skills:
- Campaign Management
- Customer Service Technology Support
- Digital Marketing
- Good communication skills
- Adaptable and flexible
- Decision Making skills
- Active Listening
- Build strong
- Ogoing relationships with customers
- You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
- You will also be responsible for closing the fault and complaints within SLA’s.
- You will be working as a part of IT Help desk team assisting in application related technical issues.
- You will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email,web tickets & remote support.
- This role is aligned to our Customer Service Technology Support team which works on providing technical assistance on the use of specific systems, software and infrastructure and in troubleshooting of technical problems.
Roles and Responsibilities:
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
- Your primary interaction is within your own team and your direct supervisor.
- In this role you will be given detailed instructions on all tasks.
- The decisions that you make impact your own work and are closely supervised.
- You will be an individual contributor as a part of a team with a predetermined, narrow scope of work.
- Please note that this role may require you to work in rotational shifts.
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