Accenture Mega Campus Hiring For Associate of Any Degree Graduates

Accenture Mega Campus Hiring For Associate of Any Degree Graduates

Accenture Mega Campus Hiring: Accenture Career is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the world’s largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders.

Company Name: Accenture Solutions Pvt ltd

Company Website: Accenture Official Site

Wikipedia: Accenture Wiki

Job Profile: Query Management-Service Desk Voice Support

Qualification: B.E/B.Tech/B.Sc/BCA

Passout Year: 2017/2018/2019

Work Location: Banglore

Experience Level: 1 – 3 Years

Package: Best In Industry

Latest Upcoming off Campus Drive: Apply ASAP

Job Summary:

• You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA’s.
• You will be working as a part of Query Management team which is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issue.
• In Service Desk Voice Support team you will be responsible to perform day to day operations while maintaining SLA’s & solve queries related to disputes and coordinating with customer.
• You will be recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support.
• You will have to manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.

Roles and Responsibilities:

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Expected interaction is within own team and direct supervisor.
• Detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments would be provided.
• Decisions impact own work.
• Individual contributor as a part of a team, with a predetermined, focused scope of work. Please note that this role may require you to work in rotational shifts.

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