Accenture Jobs For Freshers 2020 Hiring Freshers As Service Desk Voice Support of Any Degree Graduates
Accenture Jobs For Freshers 2020: Accenture Career is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 482,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.
Company Name: Accenture Solutions Pvt ltd
Company Website: Accenture Official Site
Wikipedia : Accenture Wiki
Job Profile: Service Desk Voice Support
Drive Location: Banglore
Exp Needed: Freshers
Qualification: B.E/B.Tech/B.Sc/BCA/BBA/B.Com
Passout Year: 2017/2018/2019
Package: Best In Industry
Latest Upcoming off Campus Drive: Apply ASAP
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Key Responsibilities:
- Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and through email, chat remote support Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group Technologist to capture all incidents in incident tracker tool and assign the cases to relevant assignment group as per process and ensures proper documentation
Technical Experience:
- Incident management and usage of ITSM, ServiceNow, Siebel and other ticketing tools Knowledge on O365, MS OFFICE Suite, Active directory, Hardware and software related troubleshooting skills Excellent communication skills, with neutral accent
Professional Attributes:
- 1 Predominantly Voice Interaction support and also through email, chat remote support 2 24×7 Support, shifts based on roster This means role requires working in US / Night shifts and weekends and on national holidays 3 9 half hours shift with 1-hour break split into 2 short breaks and one lunch b
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