Accenture Careers For Freshers 2020 Recruitment Hiring As Desktop Support Engineer of Any Degree Graduates

Accenture Careers For Freshers 2020 Recruitment Hiring As Desktop Support Engineer of Any Degree Graduates

Accenture Careers For Freshers 2020: Accenture Career is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 482,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

Company Name: Accenture Solutions Pvt ltd

Company Website: Accenture Official Site

Wikipedia : Accenture Wiki

Job Profile: Desktop Support Engineer

Drive Location: Gurgaon, Haryana India

Exp Needed: Freshers & Experienced

Qualification: B.E/B.Tech/B.Sc/BCA/M.E/M.Tech/M.Sc/MCA/Diploma

Passout Year: 2016/2017/2018/2019/2020

Package: Best In Industry

Latest Upcoming off Campus Drive: Apply ASAP

Minimum Requirement: 

• Any Bachelor degree or Masters Degree or 3-year diploma (10+2+3)
• Good communication skills.
• Good written communication skills with email etiquette
• Fundamental Technical know-how on system trouble shooting

Job Description:

• Technologist to respond to L1 Troubleshooting issues
• Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support.
• Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.
• Technologist to capture all incidents in incident tracker tool and assign the cases to relevant assignment group as per process and ensures proper documentation.
• Provides resolution to customer based on in scope processes
• Follows the incident life cycle as defined by process viz logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.
• Technologist constantly upgrades his technical, process and soft skills to achieve the client and internal quality scores with CSAT scores, resolution on call and customer service scores.
• Assists with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement.
• Performs incident notification and escalation to ensure
• Problems/request/issues are communicated effectively and receiving proper management attention.

Support Type / Hours: 

• Predominantly Voice Interaction support and also through email, chat & remote support.
• Flexible to work in Night Shifs, shifts based on roster.

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