Accenture Career For Freshers 2020 Off Customer Service Drive Hiring As of Any Degree Graduates

Accenture Career For Freshers 2020 Off Customer Service Drive Hiring As of Any Degree Graduates

Accenture Career For Freshers 2020: Accenture Career is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 482,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

Company Name: Accenture Solutions Pvt ltd

Company Website: Accenture Official Site

Wikipedia: Accenture Wiki

Job Profile: Query Management (Non-Technical)-Customer service

Qualification: B.E/B.Tech/B.Sc/BCA/B.Com/BBA

Passout Year: 2017/2018/2019

Drive Location: Banglore

Experience Level: 0 – 1 Year

Package: Best In Industry

Latest Upcoming off Campus Drive: Apply ASAP

Job Summary:

• You will be aligned with our Customer Support vertical and help us in managing customer escalations and complaints of the dissatisfied customers.
• You will be giving best resolutions and closing the fault and complaints with customers permission.
• You will be working as a part of Query Management (Non-Technical) team which is accountable for the Inbound /Outbound calls and e-mail/chat support with regard to products.
• You will be responsible for Customer service (Non-Technical) where in you will be managing incoming calls / chats /emails and customer service inquiries.
• Handling calls/ chats/ emails and fulfilling the customer’s requirements.
• Build sustainable relationships and trust with customer through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools. Manage large amounts of incoming calls / chats /emails.

Roles and Responsibilities:

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Interaction is within own team and direct supervisor.
• Detailed instructions on all tasks will be provided at this role with close supervision.
• Decisions made impact own work and are closely supervised. Individual contributor as a part of a team with a predetermined, narrow scope of work.

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